Frequently Asked Questions


Where are you located?

Our online store is based in Canada but sells worldwide!


What countries do you ship to?

Pet Benefit wants to give the best to everybody, which is why we are currently shipping WORLDWIDE!


How much does shipping cost?

We are all about providing awesome deals to our awesome customers, shipping is FREE on ALL PRODUCTS at Pet Benefit in Canada!! For U.S residents, standard shipping is $5, express is $10. For other places, standard shipping $10, express is $20.


How long does shipping take?

Shipping on orders to Canada or United States will arrive within 15-50 days. Orders to other countries should arrive within 20-60 days.


What payment methods do you accept?

We currently accept Visa, MasterCard, Amex, Discover, Diner’s Club, ShopPay, ApplePay, GooglePay, and Interact Debit.


Can I exchange my item?

We apologize in advance for any inconveniences. If you are dissatisfied with your product, you will have 7 days to contact us after you have received it and 30 days to return it once we’ve approved. We can issue a refund or replacement, what ever works best for you!


Where do you ship from?

We have very carefully selected a small group of compassionate, good-natured suppliers in China to source our items and bring our customers admirable service!